Strengthening Cloud Operations for a Leading Financial Services Provider with Managed Services

A leading Non-Banking Financial Services Company (NBFC) offering small business loans and mortgage loans to eligible borrowers. As the business scaled, the organization needed to improve operational efficiency and address infrastructure reliability issues that existed in its on-premises data centers.

AWS Partner 1CloudHub had earlier helped the company migrate its data centers to AWS, resulting in higher scalability, agility, and reliability.

With growing workloads on AWS, the organization now required 24/7 monitoring and continuous operational governance across all applications.

After moving to AWS, the company’s cloud footprint grew quickly, but managing this environment became increasingly complex. The organization was facing critical operational challenges:

Infrastructure & Application Monitoring Gaps

• 24/7 monitoring needed for business-critical applications and services

• Lack of proactive alerting and incident escalation workflows

• Limited visibility across different AWS accounts, workloads, and environments

Security & Compliance Risks

• Need for continuous monitoring across identity, access, vulnerability, and threat surfaces

• Strict compliance requirements typical for NBFCs (audit readiness, traceability, governance)

• Missing centralized security governance controls

Cloud Operations & Cost Governance

• Multiple workloads without unified governance policies

• Difficulty managing cloud resource sprawl

• Rising operational costs due to non-optimized compute and storage usage

• Lack of automation for patching, backup, and operational tasks

The combination of these challenges impacted service availability, regulatory readiness, operational efficiency, and cloud cost control.

The NBFC sought a trusted Managed Services Partner who could take over full cloud lifecycle management—allowing internal teams to focus on business innovation.

1CloudHub partnered with the customer to establish a fully managed cloud operating model, built on:

• AWS best practices

• ITIL-aligned operational processes

• A structured governance and monitoring framework

The Managed Services framework included:

1. Centralized Operations

Setting up structured, fully governed cloud operations to ensure stability, security, and consistent management across applications and infrastructure.

2. Monitoring & Observability

Implementing end-to-end monitoring for applications, workloads, logs, and cloud resources, ensuring real-time visibility and faster issue detection.

3. Automation & Process Alignment

Streamlined incident, problem, and change management using ITIL guidelines to ensure standardized and predictable cloud operations.

4. Security Controls

Enforcing identity, access, and cloud security best practices across user accounts, workloads, and applications.

5. Cost Optimization

Establishing visibility and control mechanisms to monitor and optimize cloud spending continuously.
This Managed Services model helped the organization govern operations effectively while freeing internal teams to focus on business-driven initiatives.

• Identity & Governance: AWS IAM Identity Center, IAM, AWS Organizations

• Networking: Amazon VPC, Amazon Route 53

• Compute: Amazon EC2, Amazon EKS

• Security: AWS Secrets Manager, AWS WAF, Amazon GuardDuty, Amazon Inspector, AWS Security Hub, AWS Certificate Manager

• Load Balancing: Application Load Balancer (ALB)

• API Management: Amazon API Gateway

• Backup & Resilience: AWS Backup

Through 1CloudHub’s Managed Cloud Services, the financial services provider achieved significant improvements across reliability, governance, cost control, compliance, and operational efficiency.

1. Enhanced Service Reliability

Achieved near-perfect uptime of 99% through proactive monitoring, automation, and continuous oversight across all applications.

2. Operational Efficiency

Reduced manual operational tasks by 40%, enabling internal teams to focus more on innovation and customer-centric initiatives.

3. Regulatory Compliance

Consistently met required audit and security standards across all cloud environments, improving regulatory readiness.

4. Cost Optimization

Enabled predictable monthly cloud expenses through cost visibility dashboards.
Despite a 17% increase in assets compared to the previous year, the organization successfully maintained its baseline cloud cost of 90K per month.

5. Unified Monitoring & Faster Response

Automated monitoring workflows improved detection and response.
Achieved 100% automated incident creation and escalation, significantly reducing issue resolution time.

6. Efficient Change Management

Structured change processes— including maintenance windows and rollback strategies—ensured zero unplanned outages during deployments.

7. Enhanced Problem Management

Implemented PIR (Post-Incident Review) and RCA (Root Cause Analysis), driving long-term issue mitigation and preventive action planning.
Achieved 99% RCAs delivered on time.

8. Operational Visibility

Monthly service review reports now deliver 100% visibility into performance, availability, and incident trends, supporting data-driven decision-making.