Delivering Resilient Cloud Operations for Logistics with Managed Services

The client is a multinational enterprise in the global transportation and logistics sector, specializing in large-scale container shipping. With a global operational footprint, thousands of shipping routes, and an annual revenue of USD 30+ billion, the organization serves customers worldwide through an extensive network of maritime logistics services, container operations, and value-added supply chain solutions.

Given the company’s global scale, its technology ecosystem spans multiple regional units, each managing their own applications, infrastructure, and operations environments. Over time, this led to a complex operational landscape that required modernization, consolidation, and centralized governance.

Over time, multiple shadow IT systems had emerged across different business units. These systems were:

• Not centrally managed

• Operating in isolated environments

• Configured without uniform security policies

• Creating fragmented infrastructure

• Resulting in inconsistent operational controls

• Limiting visibility across workloads

To streamline operations, the organization initiated a comprehensive cloud transformation program.

As part of this strategy, the Singapore business unit planned to:

• Migrate and deploy its Agency workload on AWS

• Enhance scalability

• Improve reliability and performance

• Introduce centralized governance

• Ensure security and compliance alignment

The company also sought Managed Services to ensure continuous monitoring, optimization, cost control, and operational governance for the newly migrated workloads.

The organization partnered with 1CloudHub to build a complete Managed Cloud Services framework, aligned to:

• AWS best practices

• AWS Well-Architected principles

• ITIL-aligned operational processes

The solution implemented by 1CloudHub included the following components:

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1. Centralized Cloud Operations

A unified operational framework was established across AWS environments using:

• Amazon CloudWatch

• AWS Config

• AWS Trusted Advisor

This provided centralized management, consistent monitoring, and complete visibility across accounts and workloads.

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2. Automated Incident & Change Management

1CloudHub integrated AWS services with the client’s ITSM platform to enable:

• Automated incident ticket creation

• Real-time escalation of issues

• Structured change approvals

• A well-defined Change Advisory Board (CAB) process

This ensured disciplined, ITIL-aligned operations with full traceability.

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3. Security & Compliance Governance

To achieve audit readiness and consistent security posture, the following were implemented:

• AWS Security Hub for consolidated security scoring

• Amazon GuardDuty for intelligent threat detection

• AWS Config Rules for compliance validation

These controls helped enforce governance and strengthen the organization’s cloud security posture.

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4. Cost Optimization & Visibility

To maintain control over cloud spend, 1CloudHub introduced:

• Standardized resource tagging

• Centralized cost dashboards

• Budget alerts

• Optimization recommendations

This improved cost governance and resource utilization efficiency.

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5. Infrastructure as Code (IaC)

To ensure consistency, repeatability, and high-quality deployments:

• Terraform

• AWS CloudFormation

were used to automate environment provisioning and configuration.

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6. 24×7 Managed Support

1CloudHub delivered continuous operational support through:

• Proactive monitoring

• Event analysis and immediate response

• Monthly service reviews

• Continuous improvement initiatives

This ensured stability, predictability, and reliability across workloads.

Through this engagement, the organization achieved significant operational, financial, and security benefits across its cloud landscape.

✔ 99.9% Availability

Critical Agency workloads consistently achieved near-perfect uptime after migrating to the AWS-managed framework.

✔ 65% Faster Incident Resolution

Automated incident workflows, proactive monitoring, and ITIL-aligned processes shortened incident resolution time dramatically.

✔ 20% Reduction in Cloud Operating Costs

Through right-sizing, automation, and cost governance, the company achieved sustained cost savings.

✔ Strengthened Governance & Compliance

Centralized controls and automated compliance rules enhanced audit readiness across business units.

✔ Improved Security Posture

Continuous threat monitoring and standardized configurations reduced vulnerabilities and security risks.

✔ Increased Operational Transparency

Monthly operational dashboards, KPI-driven reports, and trend analytics improved executive visibility.

✔ Higher User Satisfaction

Reduced downtime and enhanced service quality resulted in stronger user confidence across business teams.