Service Delivery Lead

We are looking for a Service Delivery Lead who has experience managing Cloud NOCs – owning MS (end-to-end), SLA, Roster, NOC personnel, and so on.

Position

Service Delivery Lead

Key Responsibility

  • The Linux Administration.
  • Ensure the quality of delivery.
  • Come up with initiatives to continuously improve service performance and reliability.
  • Plan and drive the team capability improvement program.
  • Plan and assign work to the operations team.
  • Track and optimize resource utilization.
  • Conduct a daily stand-up meeting, a weekly team meeting, and a quarterly performance review.
  • Conduct service delivery meetings with clients.
  • Managing escalations /issues on a daily basis.
  • Perform quality checks and drive initiatives to improve quality by implementing processes and procedures.
  • Conduct regular meetings and identify the scope of automation and drive it to closure.
  • Examine the process and identify areas for improvement.
  • Drive accreditation program.

Key performance indicators

  • Quality Of Service
  • End to End Ownership
  • Goals for customer satisfaction
  • On-Time delivery
  • Optimization of Support Operations

Location

Chennai, Tamil Nadu, India

Email to recruitment@1cloudhub.com

COMPETITIVE SALARY

HEALTH INSURANCE

FUN TEAM

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